RETURNS

To start a return, re-pack your item with labels and tags still attached in the garment bag it arrived in and select the country you're returning from:

We’re here to help - If you can’t find the answer to your returns-related question here or in our FAQs, please reach out to us at info@monrenn.com

Someone on our team will be in touch shortly.

 

RETURNS POLICY

Full price items: Are eligible for a full refund or a 110% credit note.

Returned full price items must be returned in their original condition as purchased. They cannot be worn, used, stained, washed or altered in any way. They must have any labels, tags and/or hygiene stickers attached and be folded in the garment bag they came in.

Site Wide Sales and Promotions: All full priced items that are included in a site wide sale event or promotion are eligible for refund or credit note. If a credit note is chosen, this will be issued at the original value of the order.

Sale items: With markdown slash through pricing are eligible for refund or credit note. If a credit note is chosen, this will be issued at the original value of the order.it

Final sale items: Are not eligible for a returns or refunds, unless an item is deemed faulty.

Under Australian Consumer Law, we are not required to provide a refund or replacement on sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.

Due to the fast turn over of stock, Mon Renn is unable to process exchanges.



RETURNS TIMEFRAMES

If you wish to return a full price item, the item must be returned within the below timeframes:

Australian Orders..................................................within 21 days of Delivery Date

International Orders..............................................within 30 days of Delivery Date



RETURNS POSTAGE

Returns are processed via the Refundid portal and charged the standard AusPost shipping rates. The cost of the return is paid by the customer. 
Reimbursement of costs for returning a faulty garment will be paid once the item has been received, inspected and approved by our team. 

MON RENN is not responsible for any returned items that are lost in transit. Any returned items that are not received by MON RENN will not be issued a refund.

RETURNS PROCESSING

Upon receiving your return, your items will be inspected before a refund.

Returns for refund are processed within 5 business days of receiving the returned item.

You will be informed via the email address you used to place your order once the refund transaction has been processed.

Refunds will be issued to the original payment source. Paypal refunds typically process same day, however credit card refunds can take longer. Please allow up to 7 business days for your financial institution to revert the funds to your account.

If a return does not follow the above policy delays can be expected in the processing of the return and in some cases will not be honoured by MON RENN.

MON RENN reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or outside of the advised return period.

You will be notified via email if your returned item is not suitable for a refund.



INCORRECT ITEMS

On rare occasions there is an error during order fulfilment and the incorrect item is dispatched. All incorrect items are eligible for return for replacement or a refund within a 30 day period of receiving your purchase.

If you have received an incorrect item please contact us at info@monrenn.com quoting your order number and include a description and image/s of the error.

We cannot accept liability for an item until it has been confirmed as incorrect by MON RENN 

Once confirmed, we will provide you with a postage paid Australia Post returns label to send back the incorrect item.

Upon receiving the incorrect item, we will process either a refund or send out the correct item.